Frequently Asked Questions:
Understanding Our Services
At Drive For Me™, we provide reliable, professional personal driver services designed around your schedule, preferences, and transportation needs. Whether you’re heading to a meeting, planning a night out, or arranging travel for family, our trained drivers ensure a safe, convenient, and stress-free experience.
Booking is simple, just visit our website or contact our support team, and we’ll guide you through securing your ride. Once confirmed, you can expect prompt service, flexible pickup options, and drivers familiar with the Richmond area to help you navigate efficiently.
Your safety remains our highest priority, and we strive to deliver comfort, courtesy, and peace of mind on every trip. Experience the ease of Drive For Me™ and enjoy travel made simple.
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What is Drive For Me™?
Drive For Me™ provides trained, insured professional drivers to operate your personal vehicle for errands, appointments, travel, airport drop-offs, events, and other transportation needs.
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Do your drivers use their own cars?
No. Our drivers operate your vehicle exclusively.
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What vehicles qualify?
Your vehicle must be insured, registered, and in safe operating condition.
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Do you require proof of
insurance?
Yes. Your vehicle must be properly insured. You may be asked to provide proof of insurance.
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Do I need to fuel my vehicle before service?
Yes. Vehicles must have enough fuel for the scheduled service. If refueling is required, the client is responsible for fuel costs and time.
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Can the driver run errands without me in the car?
Yes. Drivers may use your vehicle to complete errands such as grocery pickup, pharmacy runs, etc.
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What is the minimum booking time?
A 2-hour minimum is required for all bookings unless otherwise noted.
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What service durations do you offer?
You may book hourly, 2-hour minimum, 4-hour block, 6-hour block, full day (8 hours), or hour-packs (10/20/40).
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How do 10-, 20-, or 40-hour packs work?
You purchase time upfront at a discounted rate. Hours may be used across multiple sessions within 30 days.
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How do I schedule remaining hours in an hour-pack?
You may book additional sessions until your hours are used. If you need assistance, we’re happy to help.
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Why does my 40-hour pack show a 24-hour duration?
Due to booking system limitations, up to 24 hours may be scheduled at one time. Remaining hours can be scheduled later at no additional charge.
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How far in advance can I book?
Bookings can be made as far in advance as the calendar allows. Same-day booking is subject to availability.
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Can I request the same driver each time?
Yes. Requests are welcomed and honored when possible. If your preferred driver is unavailable, another qualified driver will be assigned.
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Do you allow pets?
Yes, if properly secured and the vehicle is equipped for safe travel.
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How does Airport Drop +
Vehicle Return work?
A driver transports you to the airport using your vehicle, assists curbside, and then returns your vehicle to your home or other approved location.
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Do you offer airport drop-only service?
Yes. Your vehicle will remain at the airport.
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What is your cancellation
policy?
– 24+ hours’ notice: No charge
– Less than 24 hours: 50% of estimated booking
– No-show (after 15-minute grace): Full charge
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Can I reschedule a booking?
Yes. Rescheduling is free with 24+ hours’ notice. Less notice is treated as a cancellation.
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What if the driver is late?
Any delay caused by our driver will be credited back to your service time.
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Are drivers background-checked?
Yes. All drivers undergo background and driving-record reviews.
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Can a driver refuse service?
Yes. Drivers may decline or end service if the vehicle is unsafe, lacks insurance, illegal activity is requested, conditions are dangerous, or the client behaves inappropriately. No refunds apply if service is terminated for safety reasons.
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Who pays for parking, tolls, or tickets?
Clients are responsible for fuel, tolls, parking, and any tickets not caused by driver error.
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Do you transport minors?
Yes, with parental/guardian authorization. Child seats must be provided and installed by the client.
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What is your service area?
We primarily serve Greater Houston. Travel outside this area may incur additional fees.
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What forms of payment do you accept?
Payment is made through our secure booking platform.
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Are prepaid hours refundable?
No. Prepaid hours are non-refundable and must be used within the stated period.
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Whose insurance applies?
Your vehicle’s insurance is primary. Drive For Me™ maintains supplemental business coverage.
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Are you a rideshare company?
No. We are not a taxi, limousine, or rideshare provider. We provide personal driver services operating your vehicle.
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By booking, do I agree to these policies?
Yes. Booking any service confirms acceptance of all posted policies.
Our
Service
Policies
Important
Details for Your Peace of Mind
At Drive For Me Services™, transparency is key to creating a smooth and dependable experience. The following details outline what you can expect when booking with us, including our cancellation policy, accepted payment methods, and ongoing commitment to customer care.
We understand that plans may change. To avoid fees, cancellations must be made at least 24 hours before the scheduled service time.
Cancellations made within 24 hours of your booking will incur a fee equal to 50% of the service cost. These guidelines help us accommodate all clients efficiently and maintain reliable scheduling.
For your convenience, we accept all major credit cards, debit cards, and select mobile payment options.
Payment is due at the time of service. If you have specific payment needs, please contact us—our team will be happy to assist.
Get in Touch with Drive For Me Services
Have more questions? Use our contact form to reach out to our team. We’re here to provide additional information and address any specific inquiries you might have about our services.